FAQS

When should I start planning my remodel?

Now! We want you to have all the information you need at your fingertips to make an informed decision on your remodel and have realistic expectations about how long it may take. The design phase of your project and all your materials selections should be complete before any remodeler starts swinging hammers in your home! Read more about our approach and how our Renovation Roadmap can help!

What is a design-build firm?

A true design-build firm provides a full service remodeling experience from conception to completion. Don’t be fooled - some companies say they’re “design/build” when in actuality you are working with their supplier’s showroom designers. We have an in-house Design Team including a licensed Architect and Interior Designers. We design your project, project manage all aspects of it on your behalf and our in-house Carpentry team is responsible for the construction phase of your project. Our job is to keep you smiling - find out how we do that and more about What We Do!

You don’t need a CPA to balance your checkbook, so if you’re not sure what you need or the approach to use for remodeling your home, check out our FREE Ways to Remodel guide.

What type of remodeling projects do you do?

We specialize in and are experts at design thoughtful residential remodeling in Reston and the surrounding areas. This includes Whole Home, Kitchen, Master Bathroom, Basement remodels and everything in between! Take a peek at some of our Featured Projects to get a sense of what we’re all about.

Who is your typical client?

Our Clients usually intend to stay in their homes for the medium to long-term, or are in their 'forever home'. They are looking for a full-service experience that prioritizes thoughtful design and quality construction by a firm who will manage the whole process for them from conception to completion. They intend to remain in their home so they can enjoy their beautiful new spaces. For this reason, we do not work on flips, or 'pull and replace' type remodels for resale.

Do you provide design-only services?

As a full service design-build firm, we design everything we build and build everything we design. For that reason, we do not provide design-only services.

What areas do you service?

We serve Reston and surrounding areas. You can review our specific areas of service here. Our service area no longer includes Arlington or Alexandria.

How will you manage my project?

Our Renovation Roadmap is your personal guide to a great remodeling experience. We have in-house project managers on staff who plan your remodel and oversee it from start to finish. Our Carpentry team are staff members who are assigned to your project, so you always know who’s in your home. Learn more about Our Team.

Do you have designers on staff?

Yes! We have a Licenced Architect on our team as well as Interior Designers who specialize in design and material selections for your project. Learn more about Our Team.

Do you provide free consultations?

Yes! After an initial phone call to ensure we are the right fit for your project, we are happy to visit your home to discuss your project and learn more about your goals at no cost. After this initial visit, and if it seems like our services are a good match, we invite you by our office to see our space, meet our team and talk over our approach in detail. Our goal is to give you all the information you need about how we work and the way we work to ensure they’re in alignment with your needs.

Do you provide free estimates?

Once we learn more about the scope of your project, the level of finishes you are thinking about and your investment goals, we work with you to go through a detailed design process to give you an accurate cost for your project. We don’t believe in change ordering our Clients and nickel and diming them at every turn, so we do not provide “free estimates” at the very beginning of the process to get you to sign on the dotted line.

Do you pull permits?

Absolutely. We do this for every project, every time. Many remodelers do not. Even if you don’t pick us, ask your potential remodeling partner if they pull the required permits.

How much does a typical remodel cost?

Great question! Like most things in life, there is no exact answer any remodeler can give you when they first walk through your front door. The Cost. Vs. Value report is a great place to start to get some realistic expectations about how much remodels really cost. We provide additional information in our recent article: Square Foot Pricing for a Home Remodel: What You Should Know.

Do you have payment plans?

Yes, once we enter the construction phase of your project, we provide you with a schedule of payments and invoice you for the work completed in alignment with the completion of milestones on your project.

If you require financing for your remodel but don't have a company in mind, we can partner with you to help you find someone who specializes in remodeling financing and determine the payment plan accordingly.

How long does a typical remodel take?

This greatly depends on the size and scope of your project. Once we get into the construction phase, projects typically take anywhere from 8 to 14 weeks. However, we’re rigorous with our schedules, and once we commit to the exact timeline, you can bank on it!

Do I have to move out during the remodeling process?

That depends. We do everything we can to make life as “normal” as possible during your remodel, from keeping a clean and organized job site, to providing a temporary Kitchen to make it a little easier on you and your family. We partner with you to determine an individualized project plan so you know what to expect when. This plan also takes into consideration things like demolition phases, vacations and even pet needs!

How long have you been in business?

We’ve been proudly serving Reston and the surrounding areas for over 10 years!

Can you provide references or testimonials?

Yes! We pride ourselves on our customer service and value every Client we work with. Let our clients tell you “Why Us” in their own words!

Is Synergy Design & Construction licensed and insured?

Yes. We are fully licenced and insured. We are also A+ rated with the Better Business Bureau.

Is Synergy Design & Construction part of any professional organizations?

We are proud members of the National Association of Association of the Remodeling Industry (NARI).

Do you replace roofs and siding?

We only replace roofs and siding if it forms part of our services for a larger-scale home remodel. We do not do roof or siding replacement as a stand-alone service.

Do you work with insurance claims?

No, we do not work on remodels that are part of an insurance claim.

Do I have to buy my materials through you?

One of the benefits of working with a full service firm like Synergy is that we pass any cost savings we get from our industry partners onto you! Most of the Clients we work with want to eliminate the hassle of buying materials themselves. We’ll take care of all the orders and delivery coordination on your behalf.